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Customer Service


Customer service is an important aspect of all businesses. In private practice, you will experience customer satisfaction and complaints. Customer complaints are best handled promptly and efficiently. Take immediate corrective action with disgruntled clients to prevent an escalation. Address the compliant head on and tell the customer how you are going to solve the problem, correct the issue or make a refund, etc and then follow up with the customer that correction action has been taken. Be sure to accept responsibility when appropriate and be mindful that you are moving toward solving the problem.

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