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Retaining Clients



Keep clients coming back to you. Even after they have completed their treatment goals, maintain a positive relationship. You never know when they may need support with a new goal or a loved one of theirs needs services. Retaining clients will increase your word of mouth marketing. Consider this when retaining clients


  • Greet clients with warmness
  • Check up after challenging sessions
  • Offer an environment that is calming and comforting
  • Focus on building a therapeutic relationship
  • Remedy client issues quickly in regards to scheduling, billing, parking, etc
  • Make appropriate referrals quickly when the client's challenges are outside of your scope
  • Listen to the input of clients as you grow your business

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